Refund & Cancellation
Policy
📜 Terms & Conditions
By booking a service with BioTraining Club, you agree to the following terms:
Bookings & Payments
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Full payment is required at the time of booking to secure your appointment.
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£40 of this payment acts as a non-refundable booking fee.
Refund & Rescheduling Policy
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To secure your appointment, full payment is required at the time of booking. A £40 non-refundable booking fee is included in all payments.
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Cancellations (Over 48 Hours’ Notice): You may cancel with more than 48 hours’ notice and receive a full refund on your first cancellation. For any further cancellations, the £40 booking fee will be retained.
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Rescheduling (Over 48 Hours’ Notice): You may reschedule your appointment once with more than 48 hours’ notice, free of charge. Any further reschedules, even with more than 48 hours’ notice, will require a new £40 booking fee to secure your appointment.
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Cancellations or Rescheduling (Under 48 Hours): If you cancel or reschedule within 48 hours of your appointment, the £40 booking fee will be retained, and the remaining balance can be used toward a future booking within 30 days.
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No-Shows: Failure to attend your appointment without notice will result in loss of the full payment.
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For block bookings or packages, missed sessions will be deducted from the package.
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We appreciate your understanding — this policy ensures fairness, flexibility, and availability for all clients while protecting valuable appointment time.
Services & Results
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Treatments are only carried out following a consultation to confirm suitability.
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Results vary depending on individual circumstances, and while we aim for the best outcomes, no specific result is guaranteed.
Liability
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BioTraining Club accepts no liability for indirect losses (such as travel or missed work) arising from your appointment.
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Our total liability is limited to the cost of the treatment or package purchased.
Governing Law
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These terms are governed by the laws of the United Kingdom.